FAQ For English Services & Rock Kidz Classes (Physical) — General
i i i



1. Who can attend the services/classes?

From 1 May 2022, our services are open to the general church congregation who are fully vaccinated, have just recovered from Covid-19, or medically ineligible for vaccine in line with current Ministry of Health (MOH) regulations.

2. Must I be vaccinated to attend the services?

Our in-person services are subject to the prevailing government regulations and we are required to implement Vaccination-Differentiated Safe Management Measures (VDS). Children aged 12 and below are not subject to the VDS measures.

Notwithstanding, if you or any of your friends/loved ones whom you are booking a seat for is unwell, kindly exercise social responsibility and refrain from attending our services/classes.

3. I have completed the Home Recovery Programme and exited from self-isolation but I am still experiencing mild symptoms. Can I attend the service?

If you are still experiencing symptoms, we seek your gracious understanding to rest at home and join us for our service online till you have fully recovered. We seek your understanding that for the safety and well-being of our congregation members, we will have to turn away people who display flu-like symptoms.

4. I/one of our family members has been issued a Health Risk Notice prior to service. Can I still attend service?

Should you receive a Health Risk Notice (HRN) from MOH, we encourage you to enjoy the service online from the comfort of your home, in line with the prevailing advisory from MOH to minimise unnecessary social interactions for the duration of your HRN. If your family member has been issued a Health Risk Warning (HRN), you may still join us for the service if you are well. 


5. Do I need to perform an ART before attending the service? 

An ART is not compulsory to attend our service. However, in line with the advisory from the authorities, you are encouraged to exercise social responsibility to perform a self-test before attending our service/church event.

6. Do I need to book seats for our in-person English services?

No booking is required to attend our English services at The Star Performing Arts Centre and Marina Bay Sands Ballrooms. However, if you are bringing your children aged 12 and below for our Rock Kidz children's classes, kindly book a seat for them here from Thursdays, 12pm.

7. Can I bring my children (under 12 years old) to the English services?

We encourage all children under 12 years old to attend our Rock Kidz children’s classes as the lessons there cater to their age groups. We seek your understanding that children under 12 years old will not be admitted into the English services to allow the congregation to focus on receiving the Word.

8. If I am not attending the service, can I just drop my tithes and offerings into the offering boxes at the venues?

Offering boxes are available at our service venues. If you need to drop your tithes and offerings at our venues, you may do so by informing our ushers on the ground.

9. Will the church be considering additional services (e.g. 3rd service)?

We do plan to gradually resume more in-person services and will inform the congregation when the time comes. 

10. Can I call the church office to reserve seats for wheelchair seating?

For congregation members who have movement disability or wheelchair requirements, please call us at 6602 9205 during office hours (Mon–Fri, 9am–6pm) for assistance.

11. I wish to make an enquiry/or have technical issues with NCC Hub for Rock Kidz booking on Friday night or Saturday. Is there a helpline I can call on weekends?

Please submit your enquiry or technical issue via this link. We seek your understanding that we are only able to provide support for booking issues during office hours (Mon–Fri, 9am–6pm).


12. If I encounter OTP and password reset issues while logging in to NCC Hub, where can I get help on the spot as these are time-sensitive issues in order to secure a seat?

We will be able to provide support for booking issues via this link during office hours (Mon–Fri, 9am–6pm).

What To Expect

1. What will happen at the in-person services?

We are looking forward to gathering together, just like the early church, to fellowship, break bread, pray, and receive a fresh word from the Lord (Acts 2:42). There will be live worship, partaking of the holy Communion and the giving of tithes and offerings at both The Star Performing Arts Centre and Marina Bay Sands Ballrooms. The sermon will be preached live at The Star Theatre with simultaneous broadcast to Marina Bay Sands Ballrooms.

2. Will there be any collection of tithes and offerings during the service?

Yes, we will be taking time to worship the Lord with our giving during the service. However, we will not be passing around offering bags in line with the prevailing regulations. Those who wish to give their tithes/offerings can do so digitally via PayNow or Internet Bank Transfer. Alternatively, they can also drop off their tithes/offerings at our offering boxes. 

3. Will there be any parents-with-kids room?

There will be a parents-with-kids room at Marina Bay Sands Ballrooms only. However, if you intend to bring your children aged 2 months to 12 years old to church, we strongly encourage you to book a space for them at our Rock Kidz children’s ministry so that they can enjoy the special programme catered just for them.

If your child is unwell, we seek your gracious understanding to attend the online service at home as we are unable to admit children with symptoms to our children’s classes.

4. Will there be someone who can pray for me before or after service ? Can I just come for prayer without attending the service?

Yes, our pastors and leaders will be present at our service venues to pray for you. Alternatively, you can join us at our Online Prayer Rooms after the 2.30pm online services (https://streaming.newcreation.org.sg/English) or write to us at https://www.newcreation.org.sg/get-help/#prayer.

‍5. What are the arrangements for members with wheelchair requirements?

For those with wheelchair requirements at The Star Performing Arts Centre, please email royal.service@newcreation.org.sg for assistance.

For those with wheelchair requirements at Marina Bay Sands Ballrooms, please approach the ushers there for assistance.

6. ‍Is there a service where sign language is used, similar to pre-Covid days?

We are planning to resume our Hearing Hearts interpretation services where sign language is used at a later date and we will announce it when the time comes. 

7. What are the safety precautions taken for each service?

In line with guidelines issued by MCCY: 

  • Mandatory SafeEntry & Vaccination-Differentiated Safe Management Measures
  • Masks to be worn at all times during the service
  • No passing of common items (i.e. offering bags/ disposal bags for empty Communion cups)
  • Hand sanitisers available at common areas

8. What happens if a person seated beside me starts to cough? I am not comfortable with that.

Please inform the nearest usher for assistance and they will assist on this matter.

9. Can I drink water inside the auditorium?

You may drink water during the services at The Star Theatre and Marina Bay Sands Ballrooms. Please note that no other food or drink is allowed.