FAQ For English Services & Rock Kidz Classes (Physical)
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Our in-person pilot services in April are only open to leaders, servers, care group and life group members and their family and friends who are fully vaccinated, have just recovered from Covid-19, or medically ineligible for vaccine in line with current Ministry of Health (MOH) regulations. We will be officially opening up the physical services to the general church congregation from May onwards.
Our in-person services are subject to the prevailing government regulations and we are required to implement Vaccination-Differentiated Safe Management Measures (VDS). Children aged 12 and below are not subject to the VDS measures.
Notwithstanding, if you or any of your friends/loved ones whom you are booking a seat for is unwell, kindly exercise social responsibility and refrain from attending our services/classes.
If you are still experiencing symptoms, we seek your gracious understanding to rest at home and join us for our service online till you have fully recovered. We seek your understanding that for the safety and well-being of our congregation members, we will have to turn away people who display flu-like symptoms.
Should you receive a Health Risk Notice (HRN) from MOH, we encourage you to enjoy the service online from the comfort of your home, in line with the prevailing advisory from MOH to minimise unnecessary social interactions for the duration of your HRN. If your family member has been issued a Health Risk Warning (HRN), you may still join us for the service if you are well.
An ART is not compulsory to attend our service. However, in line with the advisory from the authorities, you are encouraged to exercise social responsibility to perform a self-test before attending our service/church event.
Due to capacity constraints at our in-person services, congregation members must have a valid seat booking to join the service. Please refer to our website at www.newcreation.org.sg/services-english for more information and to book seats.
You may enquire with our ushers at our service venues to see if there are any available seats. Do note that booking is still required and our ushers will provide assistance for this process.
We encourage all children under 12 years old to attend our Rock Kidz children’s classes as the lessons there cater to their age groups. We seek your understanding that children under 12 years old will not be admitted into the English services to allow the congregation to focus on receiving the Word.
Offering boxes are available at our service venues. If you need to drop your tithes and offerings at our venues, you may do so by informing our ushers on the ground.
We do plan to gradually resume more in-person services and will inform the congregation when the time comes.
Seat booking begins every Thursday, 12pm and ends on Sunday, 6am.
Please visit our booking page here to book seats. If you are bringing your children for our Rock Kidz children's classes, please book a seat for them as well. Visit our Rock Kidz page for more info.
Note: Seat booking for our English services only is via Brushfire, while seat booking for parents/caregivers/guardians and their children for our English services and Rock Kidz classes can be made via our dedicated Rock Kidz booking system.
You can book up to five seats for our English services. If you have children aged 2 months to 12 years old who are tagged to your NCC Hub account, you can also book a Rock Kidz class seat for all of them.
We want to make our services available to as many groups as possible. If you wish to have a larger group, do seek assistance from another person to make a second booking.
Yes. Seat availability is up to date at the time of booking.
Yes, you may cancel or edit your seat booking after you have reserved the seats. Simply refer to our booking guide for more info.
You will receive a confirmation email with a QR code for entry.
Note: Booking is only confirmed upon receiving the confirmation email.
On the day of the service:
Each QR code admits 1 person only. Do also note that tickets are non-transferable. If you are unable to attend our service, you are strongly encouraged to cancel your ticket via Brushfire. Kindly select "Donate Tickets Back" in your confirmation email to do so.
For congregation members who have difficulty with seat booking, movement disability or wheelchair requirements, please call us at 6602 9205 during office hours (Mon–Fri, 9am–6pm) for assistance.
Please submit your enquiry or technical issue via this link. We seek your understanding that we are only able to provide support for booking issues during office hours (Mon–Fri, 9am–6pm).
We will be able to provide support for booking issues via this link during office hours (Mon–Fri, 9am–6pm).
As we have limited seating capacity, availability of seats is on a first-come, first-served basis. We seek your understanding that we are unable to admit you without a seat booking. Do join us via our online services.
Please call us during office hours (Mon–Fri, 9am–6pm) at 6602 9205 and provide us with your name and email address.
We are looking forward to gathering together, just like the early church, to fellowship, break bread, pray, and receive a fresh word from the Lord (Acts 2:42). The services will be conducted live at The Star Theatre (with simultaneous broadcast to Marina Bay Sands Ballrooms).
Yes, we will be taking time to worship the Lord with our giving during the service. However, we will not be passing around offering bags in line with the prevailing regulations. Those who wish to give their tithes/offerings can do so digitally via PayNow or Internet Bank Transfer. Alternatively, they can also drop off their tithes/offerings at our offering boxes.
There will be a parents-with-kids room at Marina Bay Sands Ballrooms only. However, if you intend to bring your children aged 2 months to 12 years old to church, we strongly encourage you to book a space for them at our Rock Kidz children’s ministry so that they can enjoy the special programme catered just for them.
If your child is unwell, we seek your gracious understanding to attend the online service at home as we are unable to admit children with symptoms to our children’s classes.
Our in-person prayer and healing rooms are not currently available. Please join us at our Online Prayer Rooms after the 8.30am, 11.30am or 2.30pm online services (https://streaming.newcreation.org.sg/English) or write to us at https://www.newcreation.org.sg/get-help/#prayer.
For those with wheelchair requirements at The Star Performing Arts Centre, please email royal.service@newcreation.org.sg for assistance.
For those with wheelchair requirements at Marina Bay Sands Ballrooms, please approach the ushers there for assistance.
We are planning to resume our Hearing Hearts interpretation services where sign language is used at a later date and we will announce it when the time comes.
We are expecting a large crowd at our venues and are unable to have a counter to assist with this. Please consider sending the QR Code by SMS to your friend, or personally pass them the QR code before the service day.
In line with guidelines issued by MCCY:
Additionally, these measures are also in place:
Please inform the nearest usher for assistance and they will assist on this matter.
You may drink water during the services at The Star Theatre and Marina Bay Sands Ballrooms. Please note that no other food or drink is allowed.