FAQ For English Services & Rock Kidz Classes (Physical)
i i i



1. Who can attend the services/classes?

Our in-person pilot services in April are only open to leaders, servers, care group and life group members and their family and friends who are fully vaccinated, have just recovered from Covid-19, or medically ineligible for vaccine in line with current Ministry of Health (MOH) regulations. We will be officially opening up the physical services to the general church congregation from May onwards.

2. Must I be vaccinated to attend the services?

Our in-person services are subject to the prevailing government regulations and we are required to implement Vaccination-Differentiated Safe Management Measures (VDS). Children aged 12 and below are not subject to the VDS measures.

Notwithstanding, if you or any of your friends/loved ones whom you are booking a seat for is unwell, kindly exercise social responsibility and refrain from attending our services/classes.

3. I have completed the Home Recovery Programme and exited from self-isolation but I am still experiencing mild symptoms. Can I attend the service?

If you are still experiencing symptoms, we seek your gracious understanding to rest at home and join us for our service online till you have fully recovered. We seek your understanding that for the safety and well-being of our congregation members, we will have to turn away people who display flu-like symptoms.

4. I/one of our family members has been issued a Health Risk Notice prior to service. Can I still attend service?

Should you receive a Health Risk Notice (HRN) from MOH, we encourage you to enjoy the service online from the comfort of your home, in line with the prevailing advisory from MOH to minimise unnecessary social interactions for the duration of your HRN. If your family member has been issued a Health Risk Warning (HRN), you may still join us for the service if you are well. 


5. Do I need to perform an ART before attending the service? 

An ART is not compulsory to attend our service. However, in line with the advisory from the authorities, you are encouraged to exercise social responsibility to perform a self-test before attending our service/church event.

6. Is there a queue for congregation members to walk in at our in-person English services?

Due to capacity constraints at our in-person services, congregation members must have a valid seat booking to join the service. Please refer to our website at www.newcreation.org.sg/services-english for more information and to book seats.

7. I did not manage to book a seat for myself and my child is going to the Rock Kidz class. Can I wait till service starts to see if there is any seat available?

You may enquire with our ushers at our service venues to see if there are any available seats. Do note that booking is still required and our ushers will provide assistance for this process.

8. Can I bring my children (under 12 years old) to the English services as they do not enjoy the Rock Kidz classes?

We encourage all children under 12 years old to attend our Rock Kidz children’s classes as the lessons there cater to their age groups. We seek your understanding that children under 12 years old will not be admitted into the English services to allow the congregation to focus on receiving the Word.

9. If I am not attending the service, can I just drop my tithes and offerings into the offering boxes at the venues?

Offering boxes are available at our service venues. If you need to drop your tithes and offerings at our venues, you may do so by informing our ushers on the ground.

10. Will the church be considering additional services (e.g. 3rd service) for those who are not familiar or aware of the booking system?

We do plan to gradually resume more in-person services and will inform the congregation when the time comes. 


Seat Booking

1. When can I start booking seats?

Seat booking begins every Thursday, 12pm and ends on Sunday, 6am.

2. Where can I book the seats?

Please visit our booking page here to book seats. If you are bringing your children for our Rock Kidz children's classes, please book a seat for them as well. Visit our Rock Kidz page for more info.

Note: Seat booking for our English services only is via Brushfire, while seat booking for parents/caregivers/guardians and their children for our English services and Rock Kidz classes can be made via our dedicated Rock Kidz booking system.

3. How many seats can I book?

You can book up to five seats for our English services. If you have children aged 2 months to 12 years old who are tagged to your NCC Hub account, you can also book a Rock Kidz class seat for all of them.

4. Why is the booking limit for in-person English services still at five seats? I wish to book for a group larger than five.

We want to make our services available to as many groups as possible. If you wish to have a larger group, do seek assistance from another person to make a second booking.

5. ‍Is seat availability up to date at the time of booking?

Yes. Seat availability is up to date at the time of booking.

6. Can I make edits to my booking?

Yes, you may cancel or edit your seat booking after you have reserved the seats. Simply refer to our booking guide for more info.

7. How do I know I have successfully booked seats for the service?

You will receive a confirmation email with a QR code for entry. 

Note: Booking is only confirmed upon receiving the confirmation email.

On the day of the service:

  1. Arrive during your assigned admission time
  2. Complete your Safe Management Checks (TraceTogether check-in & verification of vaccination status) for entry 
  3. Get into the registration queue with your QR code (found in your Brushfire confirmation email) to scan in for the service. 
  4. Collect your communion element
  5. Follow the instructions of the ushers on the ground and proceed to the hall/theatre

8. I have registered successfully. Can I share my QR code with my CG/friends? 

Each QR code admits 1 person only. Do also note that tickets are non-transferable. If you are unable to attend our service, you are strongly encouraged to cancel your ticket via Brushfire. Kindly select "Donate Tickets Back" in your confirmation email to do so.

9. Can I call the church office to book seats? I don’t have Internet access, am not tech-savvy, not working or have challenges due to disability.

For congregation members who have difficulty with seat booking, movement disability or wheelchair requirements, please call us at 6602 9205 during office hours (Mon–Fri, 9am–6pm) for assistance.

10. I wish to make an enquiry/or have technical issues with NCC Hub on Friday night or Saturday. Is there a helpline I can call on weekends?

Please submit your enquiry or technical issue via this link. We seek your understanding that we are only able to provide support for booking issues during office hours (Mon–Fri, 9am–6pm).


11. If I encounter OTP and password reset issues while logging in to NCC Hub, where can I get help on the spot as these are time-sensitive issues in order to secure a seat?

We will be able to provide support for booking issues via this link during office hours (Mon–Fri, 9am–6pm).


12. What happens if I encounter a technical issue that causes delay and I end up without a seat. Can I write in to the church and request for a ticket?

As we have limited seating capacity, availability of seats is on a first-come, first-served basis. We seek your understanding that we are unable to admit you without a seat booking. Do join us via our online services. 

13. I did not receive the confirmation email with the QR code. What should I do? Can I use a screenshot as proof?

Please call us during office hours (Mon–Fri, 9am–6pm) at 6602 9205 and provide us with your name and email address.

What To Expect

1. What will happen at the in-person services?

We are looking forward to gathering together, just like the early church, to fellowship, break bread, pray, and receive a fresh word from the Lord (Acts 2:42). The services will be conducted live at The Star Theatre (with simultaneous broadcast to Marina Bay Sands Ballrooms).

2. Will there be any collection of tithes and offerings during the service?

Yes, we will be taking time to worship the Lord with our giving during the service. However, we will not be passing around offering bags in line with the prevailing regulations. Those who wish to give their tithes/offerings can do so digitally via PayNow or Internet Bank Transfer. Alternatively, they can also drop off their tithes/offerings at our offering boxes. 

3. Will there be any parents-with-kids room?

There will be a parents-with-kids room at Marina Bay Sands Ballrooms only. However, if you intend to bring your children aged 2 months to 12 years old to church, we strongly encourage you to book a space for them at our Rock Kidz children’s ministry so that they can enjoy the special programme catered just for them.

If your child is unwell, we seek your gracious understanding to attend the online service at home as we are unable to admit children with symptoms to our children’s classes.

4. Will there be someone who can pray for me before or after service ? Can I just come for prayer without attending the service?

Our in-person prayer and healing rooms are not currently available. Please join us at our Online Prayer Rooms after the 8.30am, 11.30am or 2.30pm online services (https://streaming.newcreation.org.sg/English) or write to us at https://www.newcreation.org.sg/get-help/#prayer.

‍‍5. What are the arrangements for members with wheelchair requirements?

For those with wheelchair requirements at The Star Performing Arts Centre, please email royal.service@newcreation.org.sg for assistance.

For those with wheelchair requirements at Marina Bay Sands Ballrooms, please approach the ushers there for assistance.

6. ‍Is there a service where sign language is used, similar to pre-Covid days?

We are planning to resume our Hearing Hearts interpretation services where sign language is used at a later date and we will announce it when the time comes. 

7. Can I help a friend who does not have an Internet connection? Can I book seats for him/her, print the QR code and leave it at any counter for him/her to collect and enter the auditorium?

We are expecting a large crowd at our venues and are unable to have a counter to assist with this. Please consider sending the QR Code by SMS to your friend, or personally pass them the QR code before the service day.

8. What are the safety precautions taken for each service?

In line with guidelines issued by MCCY: 

  • Mandatory SafeEntry & Vaccination-Differentiated Safe Management Measures
  • Masks to be worn at all times during the service
  • No passing of common items (i.e. offering bags/ disposal bags for empty Communion cups)


Additionally, these measures are also in place: 

  • Hand sanitisers available at common areas
  • Premises are sanitised before and during each service in accordance with SG Clean certification standards

9. What happens if a person seated beside me starts to cough? I am not comfortable with that.

Please inform the nearest usher for assistance and they will assist on this matter.

10. Can I drink water inside the auditorium?

You may drink water during the services at The Star Theatre and Marina Bay Sands Ballrooms. Please note that no other food or drink is allowed.