FAQ For English Services & Rock Kidz Classes (Physical)
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Our services are open to all who are fully vaccinated, have just recovered from Covid-19, or medically ineligible for vaccine in line with current Ministry of Health (MOH) regulations.
Our services are subject to the vaccination-differentiated safe management measures (VDS), which require all attendees aged 13 and above to be fully vaccinated. Children aged 12 and below are not subject to the VDS measures. However, if your child is unwell, kindly exercise social responsibility and refrain from attending our classes.
To register your child with Rock Kidz, you will need to create an NCC Hub account for yourself first. Simply follow the instructions in our NCC Hub guide to create your NCC Hub account.
Your spouse does not need to register your child again. For your child to appear in your spouse’s NCC Hub account, simply login to your NCC Hub account and add your spouse under your child’s “Emergency Contact”. This will allow your spouse to be able to create a booking group and book seats for the family too.
Please write in to us here. Under the "IT - Request for" field, select “Request for Update Mobile Number”.
Please write in to us here. Under the "IT - Request for" field, select “Account Reactivation”.
If your child/ward is not registered with Rock Kidz, you will need to create an account for him/her prior to booking. Simply follow the instructions in our NCC Hub guide to register your child/ward using your NCC Hub account. Kindly note that it will take approximately an hour for your child/ward's profile to appear in the booking system upon successful registration.
Yes, you can edit/updateyour child/ward's details (e.g. emergency contact person) using your NCC Hub account after you have registered your child with Rock Kidz. Simply follow the instructions in our NCC Hub guide to do so.
A booking group refers to the people whom you would like to book a seat for at our English services (only required at The Star Performing Arts Centre) and children's classes. You are able to book Rock Kidz seats for all the children/wards tagged to your NCC Hub account as well as another five seats at our English services.*
You can create up to three booking groups within the system and select a default booking group to be automatically populated each time you make your seat booking request.
*All seats are subject to availability.
To make changes to your booking group, simply follow the instructions in our seat booking guide.
Creating a booking group is required for seat booking. Therefore, you're strongly encouraged to create your booking group in advance to save time while booking your seats on Thursdays.
You will need to first ensure that your friends' child is tagged to you in NCC Hub. You can do so via two options:
Option 1: Have one of your friends register his/her child in NCC Hub and include you as the guardian of the child by registering your mobile number
Option 2: If your friend authorises you, you can register as the guardian of his/her child in your NCC Hub account.
Kindly note that it will take approximately an hour for your child/ward's profile to appear in the booking system upon successful registration. After which, you can create a new booking group for you, your friends and their child, and submit a booking request using this booking group.
Booking opens on Thursdays, 12pm to Sundays, 6am. Seats are available on a first come, first served basis. Click here to visit our booking page.
Yes. If your family member/friend/child is attending a different service from you, you may create a booking group for them and book seats for them to attend that service.
Yes you may book seats for different services as long as there are seats available. To do so, you are recommended to create multiple book groups in advance. However, if your child already has a booking, you will not be able to book a seat at Rock Kidz for him/her.
After you have submitted your booking request, you will receive two emails from us. The first is an acknowledgement email that your request is being processed, and the second email will inform you of your seat booking status.
You may also choose to log in to the booking system and tap on “My Booking Status” on the main menu to find out if your booking has been successful. If your booking status is reflected as "Pending", you may wish to check back again later in the day.
We seek your understanding that should there be a high demand for our classes, the system may take up to a few hours to process your request.
We apologise that due to limited seating capacity in light of the current restrictions, admission to our Rock Kidz classes is strictly by seat booking only and walk-ins will not be allowed. If you did not manage to secure a seat for your child/ward, kindly join us for our classes online instead.
If your booking request is pending confirmation, it means that the system is still processing your request. As such, you will not be able to change your booking. If you wish to amend your booking, kindly delete your booking request and submit a fresh booking. You can check out our seat booking guide on how to do so.
Depending on your situation, you can take the following steps to change your booking request.
Scenario 1: Withdrawals
Scenario 2: Add-ons
Scenario 3: Change in venue/service
We seek your understanding that our Rock Kidz seat booking is non-transferable as it is tagged to the individual child’s account.
Have questions that are not answered?
Please contact here and we will reach out to you as soon as possible.