‍

How do I view/track my claim?

You may do so via the link in the acknowledgement SMS that was sent to you when your claim was submitted. Alternatively, you may click here.

‍

What do the different statuses mean?‍

Processing – we have received your claim, and it is being processed.
Rejected – we have rejected your claim, and your resubmission is required.
Paid – we have already paid out the claim to your bank account.

‍

My status says "Paid", but I did not receive any money in my account. What do I do?

Please click here to submit an enquiry, and your ministry administrator will assist you.

‍

How long will I be able to see my claims in “Track Claim”?

You will be able to see “Paid” claims for one year from the date of submission. “Processing” and “Rejected” claims can be seen until you have taken an appropriate action.

‍

I have changed my mobile number and now I can't view the claims I’ve previously submitted using my old number. What should I do?

Please click here to submit an enquiry, and your ministry administrator will assist you.

‍

I have submitted my claim, but I do not see it in "Track Claim”?

Please click here to submit an enquiry, and your ministry administrator will assist you.

‍

How long will it take before I get my money?

It will usually take up to 2 weeks for processing, excluding any delays due to rejections/resubmissions.

‍